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Link Financial Outsourcing Limited

Financial Ombudsman decision DRN9975309 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs H complains that Link Financial Outsourcing Limited told her it was defaulting her loan account and it was asking her to pay arrears she didn’t owe.Treatment in financial difficulty

Link added to the confusion when it made an error by telling Mrs H that her account had been registered as defaulted. That was wrong.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9975309.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.