Barclays Bank Plc
Financial Ombudsman decision DRN9974999 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The bank’s error in this case was therefore not in respect of the payment having been made to the merchant, but in respect of the information it provided to Ms S when she called it to have the payment stopped.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9974999.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.