Pepper (UK) Limited
Financial Ombudsman decision DRN9974846 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Ms B complains about the way Pepper (UK) Limited trading as Engage Credit and her former lender have treated her when she experienced financial difficulty on her mortgage.Mortgage administration
Ms B raised a complaint with Pepper but it wasn’t upheld.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9974846.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.