Cheltenham & Gloucester plc

Financial Ombudsman decision DRN9970009 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr and Mrs M complain that Cheltenham & Gloucester Plc (“C&G”) mis-sold them a mortgage in 2006 and a further advance in 2007Product mis-sold

C&G accept that it didn’t deal with Mr and Mrs M’s complaint in its final response lettersComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9970009.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.