Barclays Bank Plc
Financial Ombudsman decision DRN9965302 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Barclays said it would price match the loan if he could find a lower rate elsewhere.Product mis-sold
Barclays apologised for poor customer service. It accepted it gave misleading information on the price match scheme.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9965302.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.