MBNA Limited

Financial Ombudsman decision DRN9964502 Upheld

Upheldoutcome, as published by the Ombudsman

£4,000redress stated in the decision

Thu Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

didn’t handle his section 75 claim wellCard dispute or chargeback

the distress and inconvenience the delays in dealing with his claim have causedComplaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9964502.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.