PayPal (Europe) S.
Financial Ombudsman decision DRN9959620 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
He paid for the goods with his debit card using PayPal’s processing system.Card dispute or chargeback
Mr U has complained that PayPal (Europe) S.à.r.l. & Cie, S.C.A. did not respond to his complaints after the goods he received were not satisfactory.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9959620.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.