HSBC Bank plc

Financial Ombudsman decision DRN9959419 Upheld

Upheldoutcome, as published by the Ombudsman

£603redress stated in the decision

Mon Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

HSBC offered to refund all interest and charges applied to the account in 2008Charges and fees

HSBC had shown a lack of action on the unauthorised overdraft debt, which seemed just to have been leftService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9959419.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.