Ulster Bank Ltd

Financial Ombudsman decision DRN9941625 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Wed May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Miss J complains that Ulster Bank Ltd closed her savings account earlyAccount closed or refused

When Miss J complained about Ulster Bank failing to respond to her letters about the issueComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9941625.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.