Barclays Bank UK PLC

Financial Ombudsman decision DRN9939872 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Barclaycard confirmed there had been fraudulent activity on one of the accounts. It blocked the card associated with the account, issued a replacement card and refunded two fraudulent transactions.Account closed or refused

It subsequently wrote to Mr B to apologise that he wasn’t notified about the account closureComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9939872.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.