Barclays Bank Plc
Financial Ombudsman decision DRN9937442 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs F complains that Barclays Bank Plc did not do enough to stop one of its customers defrauding her out of £3,000.APP scam refund refused
Mrs F says she was subsequently told her funds had already gone when her bank contacted Barclays at a later date. She complained to Barclays.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9937442.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.