Nationwide Building Society

Financial Ombudsman decision DRN9935741 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr H wanted to be able to port his mortgage from the first property to the new property. But Nationwide didn’t allow porting applications to be made onlineMortgage administration

Nationwide agreed its customer service hadn’t been as good as it wished as members of staff hadn’t properly explained Mr H’s calls to each otherService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9935741.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.