HSBC Bank plc

Financial Ombudsman decision DRN9932171 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Miss M disputed some monthly payments being made on her HSBC credit card with her supplier.Card dispute or chargeback

HSBC apologised for the service errors they’d madeService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9932171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.