Clydesdale Bank Plc
Financial Ombudsman decision DRN9931743 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
It turned out she’d been the victim of a scam. She’d like Yorkshire Bank to retrieve her money.APP scam refund refused
Yorkshire Bank apologised to Mrs K that staff at the branch didn’t contact its fraud team on her behalf.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9931743.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.