Santander UK Plc
Financial Ombudsman decision DRN9921753 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M complains that when he bought a two-year mortgage product from Santander UK Plc in 2015 it failed to tell him that it wouldn’t sell him another one in 2017 because the term of his mortgage would by then be too near to expiry.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9921753.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.