Santander UK Plc
Financial Ombudsman decision DRN9919662 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs B complain that Santander UK plc told them they could port their mortgage, but then refused to do so.Mortgage administration
I leave it to Mr and Mrs B to decide whether, on reflection, they wish to accept the £60 that Santander has offered in respect of its poor complaint handling.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9919662.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.