HSBC Bank plc

Financial Ombudsman decision DRN9915262 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Interest and rates

In the Ombudsman’s words

Ms S complains about the terms for ongoing support for her business borrowing by HSBC Bank Plc when she was in financial difficulty.Treatment in financial difficulty

A monthly management fee of £495 was charged to cover the increased level of monitoring and risk.Charges and fees

The interest rate on borrowing was increased in January 2014 when it was restructured.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9915262.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.