Barclays Bank Plc
Financial Ombudsman decision DRN9909687 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Her personal identification number (PIN) was blocked when she tried to withdraw money from a cash machine and she was unable to access money in her account.Identity checks and access
Mrs W complains that Barclays Bank PLC has failed to address all the complaint issues she’s raised and it has offered her insufficient compensation after admitting poor service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9909687.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.