Santander UK Plc
Financial Ombudsman decision DRN9909024 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Identity checks and access
In the Ombudsman’s words
Mrs R complains Santander UK plc allowed money to be taken out of her account without her authority.Unauthorised transaction
She also says that Santander has been unable to provide any information or documentation showing how or when these were set up despite numerous requests for it to do so.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9909024.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.