Santander UK Plc
Financial Ombudsman decision DRN9903223 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr N also switched his mortgage to a tracker rate in 2011, but this did not affect the return of the mortgage to a repayment basis when the two year concession ended in 2012.Interest and rates
Mr N complains that Santander UK Plc is taking a higher sum in monthly payment than it has agreed with him.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9903223.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.