Experian Limited
Financial Ombudsman decision DRN9898735 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Wed Oct 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Experian did acknowledge that there was an issue with information not showing on Miss I’s Credit Expert file... offered to refund the membership charges for the months that the CCJ was not appearing on the Credit Expert fileCharges and fees
Experian Limited failed to update her Credit Expert file when a county court judgment (CCJ) was issued against her.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9898735.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.