Barclays Bank Plc
Financial Ombudsman decision DRN9897200 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Feb 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr A complains about a default that Barclays Bank PLC (trading as Barclaycard) put on his credit file.Credit file reporting
Barclaycard agreed it could’ve provided Mr A with a better level of service during phone calls with him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9897200.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.