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Erudio Student Loans Limited
Financial Ombudsman decision DRN9896163 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
he should have been allowed to defer repaymentsTreatment in financial difficulty
poor customer service, particularly as it didn’t respond to Mr G on one occasionComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9896163.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.