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Bank of Scotland Plc
Financial Ombudsman decision DRN9883774 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss P complains about the service she received from the Bank of Scotland plc (Halifax) when she rang to ask for assistance in transferring money, and also when she went into Branch to withdraw money.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9883774.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.