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Canada Square Operations Limited

Financial Ombudsman decision DRN9883278 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

cancelled a direct debit which caused her debit card to be blockedFunds blocked or frozen

Something went wrong when Mrs G tried to change her direct debit onlineService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9883278.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.