NRAM Limited

Financial Ombudsman decision DRN9877094 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Aug 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr N is also unhappy at the interest rate charged by NRAM.Interest and rates

Mr N is unhappy about the handling of his mortgage account by NRAM plc.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9877094.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.