Clydesdale Bank Plc
Financial Ombudsman decision DRN9874944 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Mr and Mrs W complain they were mis-sold two packaged bank accountsProduct mis-sold
complain about the way in which their request to downgrade their packaged bank accounts was handledService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9874944.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.