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Halifax Limited
Financial Ombudsman decision DRN9871601 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs S complain about a mortgage they held with Bank of Scotland plc trading as Halifax (“Halifax”). They say Halifax’s refusal to release the deeds of their repossessed property prevented them remortgaging. They also say Halifax sold the property for less than its value, leaving them liable for a shortfall.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9871601.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.