Swift Advances Plc
Financial Ombudsman decision DRN9871498 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
I uphold Mr G’s complaint about the three fees charged in 2011 totalling £192 and these should be removed from the loan accountCharges and fees
I don’t uphold the complaint about Swift mis-selling the loan or failing to arrange payment protection insurance.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9871498.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.