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American Express Services Europe Limited
Financial Ombudsman decision DRN9860640 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Miss S complains that American Express Services Europe Limited (Amex) unfairly closed her account without giving her an adequate reasonAccount closed or refused
Amex has regulatory obligations it is required to follow which unfortunately caused a delay in returning Miss S’s credit balance.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9860640.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.