National Westminster Bank Plc

Financial Ombudsman decision DRN9857969 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr and Mrs D complain that National Westminster Bank Plc allowed a direct debit to be paid that they hadn’t authorised.Unauthorised transaction

They also complain about the way their complaint was handled.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9857969.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.