Bank of Scotland Plc

Financial Ombudsman decision DRN9853591 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Miss C complains that Bank of Scotland plc (trading as Halifax) sold her credit card debt to a third party without telling her.Product mis-sold

Halifax says the debt was sold to a third party company in December 2008. It said its debt recovery department continued to collect the cheques before passing the money to the third party company. It did offer to pay Miss C £50 for the delay in responding to her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9853591.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.