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Elavon Financial Services Limited
Financial Ombudsman decision DRN9837569 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
The company complains that Elavon Financial Services Limited authorised a payment that was subsequently charged back due to fraudCard dispute or chargeback
Miss W also now complains about the customer service she has received including some delayed paymentsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9837569.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.