Erudio Student Loans Limited

Financial Ombudsman decision DRN9833819 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

He considers that as a result he has run up arrears on his loan which should fairly be removed.Treatment in financial difficulty

Mr B complains that Erudio Student Loans Limited has not treated him fairly. In particular he considers that it failed to provide some information he asked for. Further he says that the information it did provide was unclear.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9833819.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.