Lloyds Bank PLC

Financial Ombudsman decision DRN9833736 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

It then closed his accounts.Account closed or refused

Mr J complains that Lloyds Bank PLC gave him misleading information about how to deal with arrears on his business loan account.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9833736.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.