HSBC Bank plc

Financial Ombudsman decision DRN9825807 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr M and Mr A complain about the actions of their mortgage lender, HSBC UK Bank Plc.Mortgage administration

Mr M says HSBC didn’t treat him and Mr A fairly when dealing with their complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9825807.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.