National Westminster Bank Plc

Financial Ombudsman decision DRN9825797 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr H complains that National Westminster Bank Plc treated him unfairly when they closed his accountsAccount closed or refused

NatWest should have written to Mr H to explain the changes to the access to a PBM and/or that he was no longer qualifying for Private Banking due to his lower income, if that was the case. NatWest haven’t been able to show me that they did either.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9825797.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.