Arrow Global Limited

Financial Ombudsman decision DRN9821498 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

his credit record has not been affectedCredit file reporting

Arrow and its agent had adequately responded to Mr D’s initial complaint and his later correspondenceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9821498.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.