Clydesdale Bank Plc
Financial Ombudsman decision DRN9820293 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Jun 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
It did not deal at the time with his related complaint about the loss of his two applications for internet banking.Complaint handling
gave him another customer’s credit cardData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9820293.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.