Santander UK Plc
Financial Ombudsman decision DRN9819629 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Miss M complains that Santander UK Plc haven’t done what they said they would to help manage her mortgage arrears.Treatment in financial difficulty
Miss M also said she was being charged an extra £40 a month of interest, and had been charged for field agent visits.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9819629.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.