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National Savings and Investments
Financial Ombudsman decision DRN9818488 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
NS&I set a deadline Mrs T had to comply with to ensure the account wasn’t closedAccount closed or refused
insisted she had to produce a document from a list of only three items which it’ll accept as proof of identityIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9818488.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.