Barclays Bank Plc
Financial Ombudsman decision DRN9817823 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Dec 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr E has also said that his key concern is in relation to the customer service he received from Barclays when he ran into financial difficulties in 2017.Treatment in financial difficulty
I can’t consider compensation for the defaults or the effect on Mr E’s credit rating as both of these things happened due to Mr E being unable to make his contractual payments.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9817823.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.