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National Westminster Bank Plc
Financial Ombudsman decision DRN9809467 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
errors by National Westminster Bank Plc, their business loan will not be fully repaid by the due dateMortgage administration
The bank did not keep Mr and Mrs G properly informed of interest rate changes or of the bank’s decision to extend the loan termComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9809467.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.