Barclays Bank Plc
Financial Ombudsman decision DRN9804213 Not upheld
Not upheldoutcome, as published by the Ombudsman
£475redress stated in the decision
Mon Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
It is also important that they now submit details of their income and expenditure so the bank can assess the affordability of the loan.Irresponsible lending
Barclays had also confirmed that collections activity had been suspended pending the outcome of this complaint.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9804213.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.