Nationwide Building Society

Financial Ombudsman decision DRN9792016 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling, Data and privacy

In the Ombudsman’s words

Nationwide decided to close all Mr B’s accounts, giving him two months notice.Account closed or refused

Mr P complains about how his complaint was handled.Complaint handling

Mr P complains that Nationwide Building Society sent a letter about his savings account to both him and his mother at her address.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9792016.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.