Lloyds Bank PLC

Financial Ombudsman decision DRN9791785 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£299redress stated in the decision

Mon Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Charges and fees

In the Ombudsman’s words

Ms D complains that Lloyds Bank plc won’t refund the money that was taken out of her account by a fraudster.APP scam refund refused

Refund the overdraft usage fee and interest relating to the overdraft caused by the disputed transactionsCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9791785.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.