LeasePlan UK Limited

Financial Ombudsman decision DRN9789918 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sat May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs S complains about the charges LeasePlan UK Limited (“LeasePlan”) asked her to pay when she returned her car at the end of a lease.Charges and fees

She also says they should have managed her complaint about the charges better.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9789918.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.