Barclays Bank Plc
Financial Ombudsman decision DRN9787478 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Barclays has acknowledged and paid £100 for the delay in responding to Mr A’s complaint.Complaint handling
Barclays told him he’d need to go through telephone security to get a new cheque book but that information was wrong.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9787478.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.