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Financial Ombudsman decision DRN9783421 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
This complaint is about a mortgage that, until recently, Mr C and Mrs S held with Accord Mortgages Limited. They complain that Accord threatened to increase their interest rate in the mistaken belief that they were either letting out the mortgage property without permission or planning to run it as a bed-and-breakfast (B&B).Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9783421.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.