Barclays Bank Plc
Financial Ombudsman decision DRN9779051 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Oct 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
They were dissatisfied that they’d complained on 8 December and had had two acknowledgements before the final response on 25 January 2018.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9779051.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.